Refunds
Last updated 11 October 2026
The refund window below covers every pass purchased on bluebearsat.com that is a single payment, Lifetime Membership included, and any bought before a plan was withdrawn or renamed. Free access costs nothing, so there is nothing to refund. The Monthly Pass renews every month, and its own rules are further down this page.
Passes purchased from Bluebear Prep (블루베어프렙) at bluebearprep.kr follow that seller’s refund policy shown at checkout, rather than the policy below.
| When you ask | You get back |
|---|---|
| Within 14 days of purchase | 100% back |
| After 14 days | No refund under this policy; statutory rights still apply |
The window is measured in hours from the moment you paid — 336 hours exactly — not in calendar days. An hour count means the same thing wherever you are, so there is never a question of whose midnight decides it.
The Monthly Pass
The Monthly Pass renews automatically. The price shown when you start it is charged every month, on the same day of the month, until you cancel. It is the only plan on sale that renews. These rules also cover a monthly membership taken out before 18 September 2026.
You can cancel at any time, yourself, from Settings — no email and no waiting. Billing stops immediately, and you keep full access until the end of the month you have already paid for. We do not charge you again after that.
There is no partial refund of the month you are in. You have already been given that month’s access and you keep it to the end. The refund window above applies to a pass you bought outright, not to a monthly charge.
If a renewal payment fails, PayPal retries it (Paddle, for a monthly membership taken out through Paddle). Your access continues until the month you paid for runs out — a failed renewal does not cut you off early.
If you were charged after cancelling, or believe a renewal was taken in error, email us and we will refund that charge.
The details
- Does it matter how much I have used?
- No. If you are inside the window you get the tier, whether you have sat six practice tests or none.
- What happens to my access?
- A refund ends your membership — you return to free access. You keep your account, your past results and everything you have already done. Nothing is deleted.
- How do I ask?
- Settings → Membership → Request a refund, or email johnny@bluebearprep.com with your account email and order reference. For a Paddle payment, you can also request help at paddle.net. A person reviews every request; refunds are not automatic.
- Could a slow reply cost me a tier?
- No. We record what the policy offered at the moment you asked, and honour that figure even if we take time to get back to you.
- Where does the money go back to?
- To the original payment method through the provider that processed your payment. We cannot refund to a different account, and there is no store credit.
Payment-provider protections and your rights
Our full-refund promise covers requests made within 14 days of buying a pass, whether or not you have used it. Your statutory consumer rights are not limited by this policy. For Paddle purchases, you may also contact Paddle buyer support or read Paddle's refund policy.
The buyer protection of your card issuer, and of PayPal for a purchase made through PayPal, sits above this policy. You can open a dispute or a chargeback with them whatever is written here, and they decide those on their own rules and timelines. This page describes what we will do when you ask us directly; it does not limit what they may do.
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